Feature Suggestion: Introduce 'Deactivate' Option for Routing to Queue
I have noticed that there are only 'create' and 'delete' options for routing to a queue. I couldn't find a 'deactivate' option. It would be beneficial to have a 'deactivate' feature, allowing us to configure rules in a deactivated state and activate them as needed. This would provide greater f...
Enhancement Suggestion: Enable Export of Rules Workflow to PDF
As we configure multiple route-to-queue rules with various conditions, maintaining and sharing the current ruleset with the business becomes challenging. It would be beneficial if there was an option to export the rules workflow in PDF format. This feature would enhance the ease of maintenance...
Suggesting a Feature: Introduce 'Preview State' for Newly Configured Rules
Configuring new rules in a preview state would provide us with the ability to simulate a case scenario and assess the resulting routing outcome. This feature empowers the configuration team to gain confidence in the changes before they are published.