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I have noticed that there are only 'create' and 'delete' options for routing to a queue. I couldn't find a 'deactivate' option. It would be beneficial to have a 'deactivate' feature, allowing us to configure rules in a deactivated state and activate them as needed. This would provide greater flexibility in managing and enabling rules at our convenience. Your consideration of adding this feature would be highly appreciated.
STATUS DETAILS
Needs Votes
Administrator on 4/29/2024 8:19:16 AM
Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Regards,
Product Manager, Microsoft