Call Agent should persist if there's a survey.
Currently, if a post call survey is initiated, the conversations' agent is changed to the Survey Bot. It would be better if the human agent persisted for better wrap up experience and reporting.
When a call such as the above is in wrap up, the normal wrap up rules for the huma...
STATUS DETAILS
New
Don't automatically map cases to phone calls
Currently, if a call comes in for a customer with an open case, that case is automatically set on the conversation form. For some customers, that doesn't make sense as they'd like to create a new case for each call. Unfortunately, the custom control that displays the case can't be cleared with...
STATUS DETAILS
New