auto fill email address when send email in some case


1. Scenario one: Send email on the case page • The default value is the email address of the contact. • *Note: If the full name of the contact is blank, currently, the system cannot identify the contact email address 2. Scenario two: Send knowledge on the case page. • Click the send email button...

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Category: Customer Service Hub (32)

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Email auto pops up


Currently, there are two scenarios that the email cannot pop up the existing contact's email address. 1. On the case page, When the user send knowledge article to the existing contact, it is better to auto pop up the email address. 2. On the case page, When the user send email to an anonymous co...

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Category: Customer Service (Case Management / Queues) (49)

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