Create a new case when email subject changes on prem
I would like the system automatically to create a new case when email subject changes. I found the MS official documentation, but it has been confirmed that Power Automate cannot be implemented in On-premises environment.
Current CRM Setup:
Version: D365 v9 On-Premises
Collapsible Knowledge Article Issue in Email Template
When inserting a knowledge article with collapsible content into an email in Dataverse using Power Apps, unexpected behavior occurs. Specifically, the collapsed knowledge article cannot be expanded within the email.
This is confirmed expected behavior, but I would love if collapsible se...
Request for a merge tool for duplicated contacts due to MS defected product
Issue: Hundreds of duplicate contacts are being created when a customer auto replies to us, instead of using an existing contact with the same name or email. We have a record creation and update rule that is supposed to only create a contact for 'unknown senders', but these senders are 'known'...
Request for a merge tool for duplicated contacts due to MS defected product
Issue: Hundreds of duplicate contacts are being created when a customer auto replies to us, instead of using an existing contact with the same name or email. We have a record creation and update rule that is supposed to only create a contact for 'unknown senders', but these senders are 'known'...
CustomerProfile Forms show CustomerId for display instead of FullName in CI-D
I'm editing the main CustomerProfile form (from CI-D). The header always shows the CustomerID Guid instead of something meaningful like FullName. How to change this.