Notify Primary Agent when consulted agent leave voice call with Comms Panel button
Currently there are 2 buttons to leave a Consult Call (as the consulted agent), but only 1 of those will notify the Primary agent that they have left the call.
If the consulted agent uses the (Red door arrow) Leave Call button on the Communication Panel instead of the Chat pan...
STATUS DETAILS
New
Increase ringtone volume for Agent making Outbound call
Currently the ringtone for an Agent making an Outbound call is very quiet compared to the call volume and users need to turn their volume up to an uncomfortable level in order to hear it. This means when the customer answers the volume is excessively loud.
Adding the ability t...
STATUS DETAILS
New