1

Currently the ringtone for an Agent making an Outbound call is very quiet compared to the call volume and users need to turn their volume up to an uncomfortable level in order to hear it. This means when the customer answers the volume is excessively loud.


Adding the ability to adjust the ringtone volume as an agent/CSR level setting would be helpful, or just match the ringtone volume to the voice call default.

STATUS DETAILS
New