graphical layout of conversations/cases by color and for each channel different sound


Good morning, we kindly request the possibility to differentiate the graphical layout of conversations/cases by color and to differentiate the notifications for each channel by different sounds.

Thanks

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Category: Customer Service Workspace (120)

STATUS DETAILS
New

Reminder notification


Hi,


I would like to send a reminder for cases and receive notifications when a case has been prompted.

Furtherm...

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Category: Customer Service Workspace (120)

STATUS DETAILS
New