Provide more detailed documentation on RSO scheduling


RSO is a great addition to Field Service but there is limited documentation for Dynamics 365 consultants to understand how the optimisation engine operates, which makes it difficult to discuss solutions with clients. I have tested schedules with many different configuration and th...

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3 Comments

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3 Comments

Category: Resource Scheduling Optimization (37)

STATUS DETAILS
Completed

schedule board configuration option to display search results distance in kilometres


When using the schedule board assistant and displaying the results in the "Schedule Assistant View" the distance is displayed in miles. The schedule assistant has the capability of searching by KM's so you would expect that the distance is also able to be presented in KM's

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0 Comments

Category: Universal Resource Scheduling (237)

STATUS DETAILS
Completed

Update Help & Training documentation


Please provide updated and more detailed documentation. Your documentation is out of date which just makes it so difficult to understand the module functionality and provide clients with clear answers when they ask questions regarding anything but the most basic scenario's.

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1 Comments

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1 Comments

Category: Resource Scheduling Optimization (37)

STATUS DETAILS
Completed

Schedule board assistant - include bookable resource groups


Hi, I have found that when using the schedule board assistant bookable resource groups are not included in the search results. I find this strange as when configuring a bookable resource group the same information is available to record as for other bookable resource types such as char...

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0 Comments

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0 Comments

Category: Universal Resource Scheduling (237)

STATUS DETAILS
Completed

Schedule Board Assistant - apply time window/groups to search results


Time window/groups configured against a work order are not applied to results when searching for resources using the schedule board assistant. This essentially makes time window/groups redundant as far as system functionality goes. This is contrary to the documentation relati...

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0 Comments

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0 Comments

Category: Universal Resource Scheduling (237)

STATUS DETAILS
Completed