Provide more detailed documentation on RSO scheduling
RSO is a great addition to Field Service but there is limited documentation for Dynamics 365 consultants to understand how the optimisation engine operates, which makes it difficult to discuss solutions with clients.
I have tested schedules with many different configuration and th...
schedule board configuration option to display search results distance in kilometres
When using the schedule board assistant and displaying the results in the "Schedule Assistant View" the distance is displayed in miles. The schedule assistant has the capability of searching by KM's so you would expect that the distance is also able to be presented in KM's
Update Help & Training documentation
Please provide updated and more detailed documentation. Your documentation is out of date which just makes it so difficult to understand the module functionality and provide clients with clear answers when they ask questions regarding anything but the most basic scenario's.
Schedule board assistant - include bookable resource groups
Hi,
I have found that when using the schedule board assistant bookable resource groups are not included in the search results. I find this strange as when configuring a bookable resource group the same information is available to record as for other bookable resource types such as char...
Schedule Board Assistant - apply time window/groups to search results
Time window/groups configured against a work order are not applied to results when searching for resources using the schedule board assistant. This essentially makes time window/groups redundant as far as system functionality goes.
This is contrary to the documentation relati...