Allow select user view routing cases


When you select one case to route the user view by default is the "Private Queue User Lookup View" it is fine. But if you select more than one the view by default is "Userand want route this case

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Category: Customer Service (Routing, SLA) (60)

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Allow selecting custom user views of entity in case routing.


When you select one case to route, the user view by default is the "Private Queue User Lookup View" this it is fine. But if you select more than one, the view by default is "User Lookup View" this allow to the user route or assign the case to an user out this queue that can be private or not. We...

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0 Comments

Category: Customer Service (Routing, SLA) (60)

STATUS DETAILS
Needs Votes