Have D365 CS First Party Voice Support Multiple records with same number
I have a customer, Chempoint, who’s evaluating FPV. Chempoint often has multiple contacts from the same customer calling them for customer service. They can sometimes call from the same office phone so we have a situation where there are multiple contact records who have the same phone number....
STATUS DETAILS
Under Review
Identifying a new user
When a brand new user calls in to the omnichannel environment, on the customer summary page, I can link them to a contact record already in my environment, after which the timeline, Customer 360, all data for that contact record loads. However, it will not save that information, aka, when said...
STATUS DETAILS
Under Review