Don’t kill dialogs until migration tool is available for alternative


Microsoft expects us to fund the rebuild of all the dialogs in use. We have over 200 of them in use on a daily basis. Rebuilding would cost us months in unbilling hours.

Keep the dialogs in place until Microsoft offers a migration tool to it’s replacement or financial compensatio...

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Category: Business Process (0)

STATUS DETAILS
New

Create entry in OrganizationSettingsEditor for import failures over 5000 so they can be exported to Excel


Create entry in OrganizationSettingsEditor for import failures over 5000 so they can be exported to Excel

At the moment when we run an import and the amount of failures exceeds 5000 it is impossible to export the errors to Excel.

The setting MaxRecordsForExportToExcel has no in...

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Category: Customization and Solutions (0)

STATUS DETAILS
New

Do you recognize this situation: Microsoft sends you an email that you reached you storage limit and you just paid your monthly CRM storage invoice


Do you recognize this situation: Microsoft sends you an email that you reached you storage limit and you just paid your monthly CRM storage invoice We all know that Office 365 storage is more expensive than SharePoint or Azure storage. As Microsoft points it out you want a search in Dynamics to l...

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Category: Data Management (1)

STATUS DETAILS
New

New System setting Email: Set From field as unresolved values if multiple matches are found in Incoming Emails


Microsoft links an incoming email automatically to the first account it notices in CRM with the corresponding email address as it is their opinion that an email address is a unique item in accounts. We don’t share this opinion as several accounts could use the same email address. For ins...

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1 Comments

Category: Customer Service (Routing, SLA) (60)

STATUS DETAILS
Declined

Workflow email conditions To, CC or BCC field “contains” possibility


In previous versions of Microsoft CRM we had the possibility to use the condition “contains” in the To, CC and BCC fields. Now we only have Equals, Does Not Equal, Contains Data and Does Not Contain Data We would like to be able to ask if email contains supervisor@ then place email in Queue Supe...

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Category: Plug-ins, Workflow, and Web Services (0)

STATUS DETAILS
New