User Profile

Change the label of "Do not email" field in subscription center form


In Form fields, when I configure Rendering control as Radio buttons for field "Do not email" in subscribe page, the label of this field appears as 2 options for customer to choose whether "Allow" or "Do not allow". But the problem here is the option "Do not allow" is ahead of "Allow", which is a ...

Read more...
1 Comments

Read more...
1 Comments

Category: Marketing Pages, Forms, and Surveys (181)

STATUS DETAILS
Needs Votes

Customize Insight tab information by Social Channel


Different channel have different type of reaction on post. For example: - Facebook: Like, Love, Haha, Wow, Sad, Angry - Linkedin: Like, Celebrate, Love, Insightful, Curious So there are 2 suggestions on this Idea: 1) Break "Reactions (Likes)" tile in Insight tab to several type of reaction 2) Wh...

Read more...
0 Comments

Read more...
0 Comments

Category: Social Channels (58)

STATUS DETAILS
Needs Votes

Capture Timer in "Actual Duration" field in Conversation entity


There's no configuration from the backend to capture the timer when chat is routed to agent. The "Actual Duration" field on "Conversation" entity is now blank. Can not just using "created on" and "closed on" field to calculate timer, it's not calculated into second. Please help to develop the timer.

Read more...
0 Comments

Read more...
0 Comments

Category: Live Chat (122)

STATUS DETAILS
Needs Votes

Reply to comment on CRM


Add the capability to reply comment directly on CRM, reply will automatically generated on Facebook.

Read more...
0 Comments

Read more...
0 Comments

Category: Social Channels (58)

STATUS DETAILS
Declined