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There's no configuration from the backend to capture the timer when chat is routed to agent. The "Actual Duration" field on "Conversation" entity is now blank. Can not just using "created on" and "closed on" field to calculate timer, it's not calculated into second.
Please help to develop the timer.
Please help to develop the timer.
STATUS DETAILS
Needs Votes
Administrator on 7/31/2023 10:19:03 PM
Thank you for this idea. We are monitoring it for further votes. If this idea gains traction, it will be considered in our future roadmap.
Jonathon Nelson
Product Manager, Microsoft