Reroute chat after certain time limit if none of the users are available in specific queue


There are many queues based on team to perform certain action. When chat comes in for a specific prechat topic and all users inside that queue are busy or off, user has to wait. can we have some time limit after 5min or 10min the chat can reroute to General queue or something. This way chat initi...

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Category: Omnichannel for Customer Service (152)

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