Support for Zalo channel
In Vietnam, Zalo messaging channel has a lot of users, maybe more than facebook users. Please support Zalo channel in Omnichannel. This is a "must have" channel when doing marketing or customer service in Vietnam. Regards, Binh.
Bring our own channel without using Direct Line
Following this document https://docs.microsoft.com/en-us/dynamics365/omnichannel/developer/how-to/bring-your-own-channel, we must integrate with Direct Line to bring our own channel into omnichannel. With a platform with hundred thousands or millions of messages, this is a costly solution. Pleas...
Export segment to D365 mapping with Account
At the moment, D365 Customer Insight only export to D365 Marketing or D365 Sales and mapping with Contact ID. Please add a new function to export the segments and mapping with Account ID. Thanks!