Support for Zalo channel


In Vietnam, Zalo messaging channel has a lot of users, maybe more than facebook users. Please support Zalo channel in Omnichannel. This is a "must have" channel when doing marketing or customer service in Vietnam. Regards, Binh.

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Category: Omnichannel for Customer Service (139)

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Bring our own channel without using Direct Line


Following this document https://docs.microsoft.com/en-us/dynamics365/omnichannel/developer/how-to/bring-your-own-channel, we must integrate with Direct Line to bring our own channel into omnichannel. With a platform with hundred thousands or millions of messages, this is a costly solution. Pleas...

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Category: Omnichannel for Customer Service (139)

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Export segment to D365 mapping with Account


At the moment, D365 Customer Insight only export to D365 Marketing or D365 Sales and mapping with Contact ID. Please add a new function to export the segments and mapping with Account ID. Thanks!

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Category: Segmentation (8)

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Needs Votes