Obtain information on the call out of working hours
I would like a field to be inserted that indicates when a call received in the CRM ismade by the customer during working hours or outside of working hours. Additionally, for those made outside of working hours, I would like to know if the call was made dur...
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Under Review
Information on the change in agent status
I would like a field or a table to be added that indicates when the agent's status is changed automatically by the system or when it is the agent themselves who changes it manually.
STATUS DETAILS
Needs Votes