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I would like a field to be inserted that indicates when a call received in the CRM ismade by the customer during working hours or outside of working hours. Additionally, for those made outside of working hours, I would like to know if the call was made during the weekend, a holiday, or a break.
STATUS DETAILS
Under Review
Administrator on 2/8/2024 9:27:48 PM
Thank you for your submission. We will take this idea into review.
Regards,
Dynamics CCA BI team