Remove Time Tracker plugin exception on cancelled or resolved Case on Azure portal/App Insights
The exception related to PreValidationTimeTrackerRecordCreateUpdatePlugin is designed to validate and prevent the creation or update of Final and Automatic time tracker records when a case is already in a deactivated state. For cases that have...
STATUS DETAILS
New
Out-of-the-box (OOB) indicator that allows supervisors to differentiate between work items that have been rejected by all agents and those that are newly added to the queue and waiting for assignment.
Currently there is no out-of-the-box (OOB) indicator that allows supervisors to differentiate between these two types of work items in queue item:
- Work items that have been rejected by all agents, and
- Newly created work items that are waiting in the queue for assignment.
STATUS DETAILSNew
Adding embedding Canvas Apps in the Rich Text Editor (RTE)
Currently, embedding Canvas Apps is not listed among the supported content types within the Rich Text Editor. This limitation makes it difficult for organizations to provide a more interactive and integrated user experience directly within forms, records, emails, knowledge art...
STATUS DETAILS
New