Route first to PVA (IVR bot) when Out Of Office hours


Hi guys,


Imagine a voice workstream with a PVA (act as IVR) attached to this workstream.

Also a voicemail queue is defined to handle calls when OutOfOffice Hours.


Currently, if a customer calls phone number attached to the voice workstream during office ...

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Category: Voice - IVR (5)

STATUS DETAILS
Needs Votes

Send event with parameters from agent chat conversation to LCW widget


The goal if this feature is to be able to send an event (like invisible message with payload) from agent during chat conversation.


This event should be catch with addEventListener browser Javacript command and get object as parameter like:


window.addEventListe...

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Category: Live Chat (133)

STATUS DETAILS
New

Handle adaptivecard action event in LCW 2.0


The goal is to be able to do the same in LCW => something like:


adaptivecard sent by PVA :

{

  "type": "AdaptiveCard",

  "version": "1.0",

  "actions": [

   {

    "type": "Action.Submit",

    "id": "clickMe",

    "title": "Click ...

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Category: Live Chat (133)

STATUS DETAILS
New