Hi guys,

Imagine a voice workstream with a PVA (act as IVR) attached to this workstream.

Also a voicemail queue is defined to handle calls when OutOfOffice Hours.

Currently, if a customer calls phone number attached to the voice workstream during office open hours, the call is route first to PVA Bot. And that cool.

BUT, if customer calls during OUT of office hours, the call is routing to voicemail queue if defined and not more to PVA first.

Once again in Customer Service area, the goal to setup an IVR is to handle ALL calls whenever call center is open or closed.

So does PG could change implement this?

Thanks.