Search with email body
Ability to search with email body (too many results?) – can be interesting when searching with very specific identifiers i.e. order number. Search capability closer to Outlook performance.
Visibility of OOO messages
D365 is less efficient compared to Outlook. Teams that need to reach out to stakeholders not using D365 or connected systems often prefer to send their request via Outlook instead of via D365 email.
Visibility on out of office status of Internal stakeholders and their out of o...
Drag and Drop
Drag and Drop contacts between To and CC. Want functionality similar to Outlook/OWA.
Today in D365 you have to look up each contact to add. You can take someone already in the TO and just drag them into CC or vice versa.
Formatting lost when content copied from Excel/Word
Copying from Excel/Word is not user friendly. Formatting and size is partially lost, not well visible in the draft email screen.
Email popup improvements
Ability to expand the pop-up email window feature to view all the emails available
in timeline, as well as replying to email in context.
Ability to move around the pop-up window. It is difficult to read the complete email
in Timeline if we have the pop-u...
Pinning in CSW
No ability to pin cases or tabs is available in the Customer Service Workspace as it is in CSH.