Customer Service Workspace - Scrolling in Cases / Queue Items
When you scroll down Cases or Queue Items and open one of them they open in a ne session as expected.
If you go back to "Home" the case overview reloads and your are back at the top of the current items. But not at the place where you scrolled down before.
W...
STATUS DETAILS
New
CSW: Preserve scroll position in Case and Queue Items list when opening records
In Customer Service Workspace (CSW), when a user scrolls down in a Case or Queue Items list and opens a record, the record opens in a new session tab
However, when returning to the list view, the scroll position resets to the top of the list. The user must scroll down again to find the p...
STATUS DETAILS
New