CloseIncident action also de-activates BPF that is associated with Incident record
When we resolve a case(incident) from a specific case record from the ribbon button "Resolve", system resolves the case and also de-activate(Abandon) if any active BusinessProcessFlow(BPF) associated to it.
However, when we resolve the same case using CloseInc...
STATUS DETAILS
Needs Votes
Enable "Record Set Navigation" feature in CSW app
After we migrated to Customer Service Workspace, we noticed that "Record Set Navigation" feature is removed from Case entity in CSW app, which was available in UCI or ISH apps.
Business Value:
- Users can navigate across the records present in sub-grid with a single ...
STATUS DETAILSNew