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When we resolve a case(incident) from a specific case record from the ribbon button "Resolve", system resolves the case and also de-activate(Abandon) if any active BusinessProcessFlow(BPF) associated to it.
However, when we resolve the same case using CloseIncident OOB Action, just the case gets resolved, but associated BPF stays ACTIVE.
It would be nice to have the product behavior is same across 2 different ways of resolving the case.
STATUS DETAILS
Needs Votes
Administrator on 4/29/2024 5:49:14 AM
Thanks for your feedback. Can you please elaborate more on the ask? Which are the 2 options being talked about? Is it OOB 'Resolve Case' ribbon command on every case record?
Regards,
PM, Microsoft