Display related records on the timeline for Knowledge Articles & other entities
This feature is enabled (in preview) for Accounts, contacts, cases, and opportunities but for some reason, the Knowledge Article entity was left out. To provide the ability to see Artice version in a roll-up would be very useful for Knowledge Managers and Authors rather than having to use the ...
Enable Faceting for Customer Service App Search
We would like the ability to utilize faceting within the CS app. This would enable us to customize the Search experience for call center agents to include user-based filtering and provide a modern search experience. To take it a step further, a "Power Page" specifically for the CS App would ex...
Persistent Knowledge Article link to latest published version
Knowledge Management teams actively update content by creating Major versions of articles when changes are needed. Users access Favorite articles for easy references and may even bookmark in their browser. We have tested and the Favorite and link share options remain static to the version when...
Include Dataverse Search terms and activity in Search Insights Analytics
Search Insights is limited to supplying Search Terms, user behavior, and relevance ranking for only the Knowledge Search component. Dataverse search is much more 'modern' yet the interaction with Dataverse/Global search at the top of the screen in D365 is not logged anywhere. This seems like a...