Queue Priority and Agent Handling
In the future scope of queue priority and agent handling, we should be able to achieve the following -
When an agent with a capacity of two, handling two queues (Fraud Queue with higher priority and General Queue), while already engaged in a conversation in the Fraud Queue should be abl...
STATUS DETAILS
New
Retain Knowledge Article data
We have enabled Copilot Search in our environment. It uses data from Knowledge Articles to answer for the queries which we ask it.
When multiple distinct searches are performed within the same Copilot session, the interactionContext field on the Copilot Events (msdyn_copilotev...
STATUS DETAILS
New