Collapse inbox view sidepane
Currently we have the view of tasks/cases/emails etc which is a similar view to the 'Record Selector' when you have a main form opened from a view.
It'd be awesome if we could collapse the record selector part of the inbox so to have more width for the case/task/email when wa...
Custom Automated Messages on SLAs or Timeouts
We would like the ability to send an automated message to a customer when the SLA expires. That way we can customise further automated messages without relying on existing triggers.
This could also be tied into timeout rules, where we could use a trigger of 'Waiting for an age...
A banner message available in the live chat widget
When a customer opens a live chat widget, we would like the ability to have a sticky message appear at the top of the widget potentially closable, so that we can inform customers of disruptions to service or scheduled maintenance as they may be contacting us during this period.