Teams calling for Customer Service


Add ability for Customer Service agents to call customers directly from Dynamics 365 Customer Service Workspace using Teams integration. Currently this feature is only available for Sales.

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Category: Teams Collaboration (19)

STATUS DETAILS
Under Review

Send Emails to Email Address 2 and Email Address 3


Please add the ability to send emails to email address 2 and 3 on a contact record. When system settings are set to only allow emails to be sent to resolved email recipients it makes it impossible to send an email to a contact where you have to use their email address 2. We are trying to avo...

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Category: Email (194)

STATUS DETAILS
New