Store phone numbers in msdyn_ocliveworkitem entity
Add fields to msdyn_ocliveworkitem entity for outbound calls that store the agent's phone number and the phone number the agent is calling
STATUS DETAILS
New
Show the date and time in each chat message send in live chat
It now groups all messages sent within a 3-minute period, so the agent doesn't know at what minute they sent the message to the customer, nor at what minute the customer sent the message.
We want that in each message appears the date and the time the messages were sent by both, the agent...
STATUS DETAILS
New