4
Add fields to msdyn_ocliveworkitem entity for outbound calls that store the agent's phone number and the phone number the agent is calling
STATUS DETAILS
New
Comments
The caller's number is stored in msdyn_tophone and msdyn_callername, and the callees number in msdyn_fromphone (reverse logic compared to inbound calls) in table msdyn_phonecallengagementcontext related to the conversation.
Category: Voice - Outbound Calling