Master System Suppression list view
Currently, there is no easy way to view or manage the Master System Suppression List in Dynamics 365 Customer Insights – Journeys.
Users must manually check the Communication Tab for each contact to verify if they are on the suppression list, which can be time-consuming, especially when...
Auto-Link Phone call activity to open record when using Teams Dialer in Sales App
When making a call using the Microsoft Teams Dialer inside the Dynamics 365 Sales App, if a user already has a record (such as an Opportunity, Lead, or Account) open, the resulting Phone Call activity should automatically populate the “Regarding” field...
Configurable Control to disable Teams CVA DTMF Interference in Voice IVR
In D365 Customer Service – Omnichannel, when using the IVR Bot, the standard DTMF inputs such as *1, *5, and *6 unintentionally trigger Microsoft Teams Conference Voice Announcements (CVA) features (e.g., Meeting Help, mu...
Native support for Custom Business Identifiers data table in CIJ email analytics
Today, Dynamics 365 Customer Insights – Journeys does not natively persist or expose a customer’s business-specific Trigger ID (for example, an external Email Trigger ID) in email interaction and analytics tables such as Sent, Opened, and Clicked. While Trigger IDs can be used at runtime withi...