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Create a new case when email subject changes on prem



I would like the system automatically to create a new case when email subject changes. I found the MS official documentation, but it has been confirmed that Power Automate cannot be implemented in On-premises environment.

Current CRM Setup:

Version: D365 v9 On-Premises

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Category: Automatic Record Creation (21)

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New

Collapsible Knowledge Article Issue in Email Template


When inserting a knowledge article with collapsible content into an email in Dataverse using Power Apps, unexpected behavior occurs. Specifically, the collapsed knowledge article cannot be expanded within the email.

This is confirmed expected behavior, but I would love if collapsible se...

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Category: Knowledge Management (140)

STATUS DETAILS
New