User Friendly 'Failed to Load Form' Error Message
Currently, when a CIJ form is not 'Live' an error message is displayed on our website of 'Failed to load form'. We would like the ability to customize this error message, or change what is displayed on the Production website, where this form lives.
In our CIJ app, we have appr...
Enable both Consult and Transfer Feature and Greeting Message Feature in Dynamics 365 Customer Service without Issues
Regarding the Consult and Transfer feature to conference in non-D365 Voice Users & the Greeting Message feature for D365 Customer Voice.
Currently, activating one of these features directly interferes with the functionality of the other, forcing our business to choose between ...
Monitor Voice Call Conversations Without Notifying Customer Service Representative
Currently when using the 'Monitor' feature on a Conversation, the customer service representative on the call is notified that their call is being monitored. Managers are requesting the ability to not alert the customer service rep on the call; and stealth monitor the conversation.