Add buttons on the timeline to create activities
There is a Pluss sign on top of the timeline on the case form. On the left side of it there is a big empty space when you use a large screen. Could you add buttons for each activity, so that users can easily create an activity related to the case?
Just like on the general view of activit...
STATUS DETAILS
Declined
Set a specific regarding on emails sent from a journey in dynamics 365 customer insights
At this moment we can see the interactions for sent emails on the journey and on the specific contact record.
In normal emails in Dynamics we are able to set a regarding to the email additionally to the contact it's sent to or received from. In our case we connect a custom entity to an e...
STATUS DETAILS
New