Display on screen when loading
URL: https://ispasia.crm5.dynamics.com/main.aspx?appid=0c4810fc-be26-ec11-b6e6-000d3aa3a4bb&pagetype=entityrecord&etn=incident
I would like to suggest an idea that the page should display a sign "loading..." when any field is still loading.
When creating or ed...
Indication on screen when loading
URL: https://ispasia.crm5.dynamics.com/main.aspx?appid=0c4810fc-be26-ec11-b6e6-000d3aa3a4bb&pagetype=entityrecord&etn=incident
When creating or editing an case in the Customer Service Workspace, there are different dropdown list that an agent has to select from. As the dropdow...
email status on timeline
Currently, even when the agent have not replied to the e-mail, it is stated as CLOSED status on the timeline.
This resulted in a misunderstanding between other agents that the e-mail has been replied or closed when it is not.
Can the status be changed to avoid...