URL: https://ispasia.crm5.dynamics.com/main.aspx?appid=0c4810fc-be26-ec11-b6e6-000d3aa3a4bb&pagetype=entityrecord&etn=incident

When creating or editing an case in the Customer Service Workspace, there are different dropdown list that an agent has to select from. As the dropdown list holds too much data, the data usually displays a number of data, then loads, and then display the next chunk of data. The current issue is that the page did not indicate that it is loading while the data is loading.

This resulted in a msiconception that what the agent is looking for don't exist in the dropdown list for selection and close the list which in actual fact, if they wait a little longer, the data will be displayed. Hence, this idea is to have an indication when the list is still loading. Probably a "loading..." sign is good at the end of the dropdown list.

This issue will definitely worsen and becomes more obvious as the data definitely will increase overtime, and the loading time will be longer. Especially when it comes to the product type and case type dropdown selection. A number of agents have already mentioned this issue. I sincerely hope you will look into this matter and implement this idea.