Duplicate bookings should not create for single work order


Concern:

 

When dispatcher creates a booking in Daily view, if the resource already had a booking, the booking is split into 2 bookings which requires dispatcher to update the booking (by right click the booking > Edit > edit the time). Initially when dispatcher cr...

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Category: Field Service (139)

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Duplicate bookings should not create for single work order


Concern:

 

When dispatcher creates a booking in Daily view, if the resource already had a booking, the booking is split into 2 bookings which requires dispatcher to update the booking (by right click the booking > Edit > edit the time). Initially when dispatcher cr...

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2 Comments

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2 Comments

Category: Field Service (139)

STATUS DETAILS
New

How to get agentId in action Open a new form to create a record macro action step


In the macros action step "Open a new form to create a record", we want to know about the slug/ parameter to get the agent Id who is current user Id. We need the agentId or userId to run query to retrieve fields from SystemUser entity.

 

I have tried using the session context varia...

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Category: Macros and Agent Scripts (9)

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New