Modernize the Dashboard Designer to support all view filters (incl. "Does not contain data") and native chart types (incl. doughnut) in system dashboards
Problem Statement
The current Legacy (classic) Dashboard Designer has not kept pace with the modern Power Apps / Field Service experience, creating several functional gaps:
- Views and charts using the "Does not contain data" filter condition are not s...
STATUS DETAILSNew
Enable Automatic Resend / Replay of Blocked Emails after CIJ Suspension
Problem Statement
Currently, when email sending is suspended in Dynamics 365 Customer Insights – Journeys (CIJ), all outbound emails triggered during the suspension period are blocked and discarded by the deliverability protection system.
After the organization is unsuspended:
STATUS DETAILS
Needs Votes
Allow deletion of unused Draft Evaluation Criteria in Dynamics 365 Contact Center/Copilot Service workspace
Problem
Currently, in Dynamics 365 Contact Center (Quality Evaluation Agent), Evaluation Criteria records cannot be deleted once created—even when they are still in Draft status and not being used in any evaluation plans.
This behavior can be con...
STATUS DETAILS
New