Require a setting to block "Email Content" button on Knowledge Article if KB Article is marked as Internal = TRUE
Articles marked as "Internal" are still available to be linked and emailed to customers through the Case. If an Article is marked as "Internal" we need to be able to stop the system from allowing the email to be generated and sent to an external Customer.
STATUS DETAILS
New
Case Handling Widget should be available for Custom Mutli-Session Applications
The new Case Handling Time Widget is currently limited to the out-of-the-box Customer Service Workspace Model Driven App. Microsoft have confirmed that there are currently no plans in place to make this available to custom Multi-session Model Driven Apps. This should be universally available f...
STATUS DETAILS
New