FEEDBACK on the Wave 2 2022 Customer Service UI changes
So I've written extensive feedback on some of the UI/UX choices/changes for wave 2 2022 release of customer service. If you want to read the full feedback see link below:
https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/468276/feedback-on-wave-2-2022-ui-change...
STATUS DETAILS
New
Journey interaction timeline data on contact rolling up to the account timeline
So with standard activities and notes against a contact also rolls up to the timeline in accounts. The interaction data in timeline for contact receiving, opening or clicking on emails appears in the timeline of the contact only and does not roll up to the account....
STATUS DETAILS
Needs Votes