Case management, sort case priority
Current Issue:
In Microsoft Dynamics 365, the Case Priority column is currently sorted alphabetically instead of following a logical priority order. This leads to unexpected sorting results such as:
- Ascending Order:
STATUS DETAILSNew
Enable Downloadable File Outputs in Copilot for Dynamics 365
When Copilot Studio is embedded in Dynamics 365 model‑driven apps (such as Sales Hub), file outputs generated by Copilot cannot be downloaded because file cards are not rendered in the embedded Copilot experience.
Although Copilot Studio supports generating files (e.g. PDF, Ex...
Enable Dataverse Developer Environment with Customer Service (or lightweight D365 apps)
Currently, Developer environments with Dataverse cannot install Dynamics 365 applications such as Customer Service. As confirmed by Microsoft support, this is by design.
This limitation prevents teams from using Developer environments for realistic Dynamics 365 development scenarios and ...