Transcript Label
When the recording and transcript functions are deactivated in the voice workstream, the label "transcript" still appears in the conversation panel. Can it be replaced with another label?
STATUS DETAILS
Needs Votes
Synchronous Call Connection
When the agent answers the call on the omnichannel, he/she still hears the hold music. The ideal scenario would be to be able to speak with the client the instant after accepting the call.
STATUS DETAILS
Under Review
Deactivate the Voice Recognition of the PVA BOT
Deactivate the voice recognition of the BOT and only use dial pad inputs to proceed on the PVA flow. The issue with voice recognition is that it is too sensitive to background noises and it gives a poor service to the client by continuously repeating "sorry I cannot find a related topic" and s...
STATUS DETAILS
Under Review