Identify case changes
Easily identify what information was updated in the cases since you last visited (why did the status change to information provided?).
STATUS DETAILS
Completed
Drag and Drop
Drag and Drop contacts between To and CC. Want functionality similar to Outlook/OWA.
Today in D365 you have to look up each contact to add. You can take someone already in the TO and just drag them into CC or vice versa.
STATUS DETAILS
Completed