Different behavior to "Save & Close" button
When an Agent is logged in Omnichannel for Customer Service app and receives an item if he opens the item and after performing needed action, he presses the "Save & Close" button, the item will be "closed" and the agent will be redirected to the home page. However the item session is still ope...
STATUS DETAILS
Completed
Possibility to hide Alert Notifications
When an item is routed to an Agent through a push work stream, an alert pops up to the Agent for him to accept, reject or open the item.
These alerts can be configured by setting up custom Notification Templates, where we can even set up the time those alerts are displayed, but the minim...
STATUS DETAILS
Completed