Create a new case when new queue item is attached as email recipient after creation of the original case.
Hello, Sometimes a new queue item is attached on the email chain as recipient after the initial case creation/email. At the moment product feature is that it will not create a new case and it will just be linked on the current email chain on a case. This is problematic for the customer since th...
STATUS DETAILS
Completed
Associate email item on multiple cases
Currently email item is only associated on one case. However it's not unusual that email item might have several queues as recipient. In this case my customer would like to have a feature where original email item is attached on all queue cases where ARC -rule is active. For example: Email it...
STATUS DETAILS
Completed