Feature Request:

Need Recording timer to start dynamically such that the call recordings can start after Call is Routed to a Agent from the Queue.

Current Feature conflicts:

Out of the Box - Automatic Call Recordings are started as soon as the IVR interaction begins with the Customer.

Idea is to provide an option/ setup to start recording with custom range across the call wait time of Customer or at least start after "Call Transfer event to Agent".

Dynamics 365 Contact Center and Copilot Studio do not support triggering call recording based on IVR or topic-level events such as the Agent Transfer Call event. Call recording is controlled entirely at the telephony and contact center policy layer. This means:

• Call lifecycle or media control events (start/stop recording) are not exposed in Copilot Studio.
• Recording timers cannot be dynamically controlled during IVR execution.
• Recording cannot be programmatically triggered exactly at the moment of agent transfer.