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In the 2023 wave 1 release the total Time, Billable Time and Remarks fields where removed from the Case Resolution dialog. To get those fields back you have to use the customizable dialog. This is working but the dialog itself looks really ugly and looks like it's not part of the system, it doesn't follow the same design principles as the rest of the system. Please, do something about this!
STATUS DETAILS
Completed
Administrator on 5/15/2023 7:02:09 AM
Thanks for your feedback. In April 2023 release wave, fields like total time, Billable time and Remarks were removed from Standard case resolution dialog. However, if you want to add these back, you could disable the minimal case resolution dialog by following the steps mentioned here - https://learn.microsoft.com/en-us/dynamics365/customer-service/add-enhanced-case-management#disable-the-minimal-case-resolution-dialog. It is not mandatory to switch to customizable dialog unless you want to customize the dialog like adding or removing standard or custom fields.
Regards,
Product Manager, Microsoft