When we process the exchange from the Shopify POS, Click “Done” to finish the exchange process. This will create a line in the same Shopify order in Business Central that has been processed for the exchange when you run the Sync order from Shopify batch. The existing Shopify Sales order will be updated with the new item. However, when we try to create a Sales order from the Shopify Order in BC, it will not work for the new item line.

So, there will be no sales order created in Business Central for the exchanged item. 

A credit note will be issued for the returned item, but there is an issue with that, since this is a complete exchange, the total refund amount will always be zero. When we create the credit note in Business Central, it will add an extra G/L account line for the account that we have specified in the Shopify Shop setup.

Another issue with exchange is that, when there is a refund involved, the order sync from Shopify will create two refund orders.

• One of the refund orders will have the total refund amount and no line items.
• The other refund order will have the line items that we have exchanged and no “Total refund amount".

This is causing great issues in processing the exchange from the Shopify POS