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Although this is standard behaviour, so this would be classed as a "New Idea", I'd class this as a bug.


When using the "Enhanced Email for Timeline" feature, if you create a new email from a case/opportunity, then choose to pop-out the email to a new window, the "Regarding" and "To" fields are cleared in the popup.


Work around is to press "Save" before popping the email out to a new window.


My idea is that when the pop-out button is pressed, the information from the email which has been drafted should be copied to the new email which appears when it is popped out.

Category: Email
STATUS DETAILS
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PM, Microsoft